Consumer Loan Servicing Specialist
Company: First Federal Lakewood
Location: Westlake
Posted on: October 25, 2024
Job Description:
Description:Position Summary:The Consumer Loan Servicing
Specialist is responsible for the day-to-day servicing of auto and
marine loans and assisting customers with consumer loan inquiries
and issues. Duties and Responsibilities:
- Engages with customers by phone, email, and mail to provide
excellent customer service when responding to consumer loan
inquiries related to the current status of accounts, payments, and
other concerns or questions; collaborates with management and team
members to accurately and efficiently assist customers.
- Makes collection counseling calls for past due consumer loans;
works with default servicing team on referring seriously delinquent
accounts to them for advanced collection and repossession
activities; assists default servicing team with advanced
collections as needed.
- Prepares verbal and written payoff quotes on consumer loans;
gives instructions to customers, financial institutions and
dealerships regarding payoffs; processes payoff transactions in the
core servicing system; processes lien releases and other related
customer correspondence on titles for auto, boat, and other
consumer loans.
- Send welcome letters and emails to new loan customers.
- Reviews insurance claims on damage to collateral property and
coordinates the endorsement of loss draft checks; works with
customers and insurance carriers on total loss claims and aids in
the collection of any deficiency balance.
- Monitors insurance coverage on marine loans; sends
correspondence to borrowers with expiring insurance policies to
obtain evidence of insurance; properly retain evidence of insurance
in the loan file.
- Perform system maintenance as needed including but not limited
to payment corrections, address changes, autopay set up and loan
coding corrections.
- Administer special consumer loan programs or promotions such as
Skip-A-Payment.
- Complies with all applicable banking laws and regulations,
including but not limited to the Bank Secrecy Act, USA Patriot Act
and related anti-money laundering statutes and federal consumer
protection legislation and regulations.
- Other duties as required.The duties outlined above are a
summary and may not be an exhaustive or comprehensive list of all
possible responsibilities, tasks, and duties. All job descriptions
may be amended at any time at the sole discretion of
FMHC.Requirements:Qualifications and Skills:
- 1 to 2 years of experience in consumer loan servicing is
required.
- Strong understanding of lending laws, regulations, and
guidelines related is required.
- Additional experience in financial services or banking is
preferred.
- Experience in customer service is preferred.
- Proficiency in MS Office [Outlook, Excel, Word] or similar
software is required. Encompass, Cleartouch, Nautilus, various
government and investor software/web portals is preferred.
- High School Diploma or equivalent is required; Bachelor's
degree in Finance preferred.Necessary competencies:
- Resilience
- Collaboration
- Communication
- Service Orientation
- Quality Focused
- Organizational Skills
- AccountabilityPhysical Environment
- While performing the duties of this job, the employee is
regularly required to lift, walk, stand, sit, bend, reach with
hands and arms, climb, push/pull, use hands, and see, hear and
speak.
- The employee must occasionally lift and/or move up to 25
pounds.
- The noise level in the work environment is usually quiet to
moderate.
- This position is performed in an office setting, five days a
week with typical work hours being 8.30a through
5.15p.PI354b1f4b354d-31181-34197470
Keywords: First Federal Lakewood, Cuyahoga Falls , Consumer Loan Servicing Specialist, Other , Westlake, Ohio
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