Part Time Customer Service Representative - Cuyahoga Falls, OH
Company: Optum
Location: Cuyahoga Falls
Posted on: May 3, 2024
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. The Customer Service Representative
is the primary liaison between the patients and Providers both
outside and during regular business hours. Responsible resolving
issues and managing any communication between hospitals, emergency
rooms, and other Providers as needed. Care is recorded and managed
within the scope of the Electronic Medical Record. This position is
a part time position. Business Operation is 24 hours per day, 7
days per week Employees are required to work every other Friday
8:00am-4:30pm EST, Sat/Sun 4:00pm-12:00am EST with opportunities to
pick up extra shifts. Our office is located at Western Reserve
Hospital: rd St. Cuyahoga Falls, OH 44223 Primary
Responsibilities:
- Answers all calls by greeting patients appropriately and
listening actively for patient issue.
- Follow protocols as written for correctly recording and
delivering messages.
- Provide patients with information on expected outcome of
call.
- Verify patient information and record all call information
within the EMR as per written protocols.
- Schedule or cancel appointments as per patient request.
- Page individual Providers as needed per protocol.
- Perform other clerical duties as assigned.
- Must maintain confidentiality of patient, employee or financial
records. You'll be rewarded and recognized for your performance in
an environment that will challenge you and give you clear direction
on what it takes to succeed in your role as well as provide
development for other roles you may be interested in. Required
Qualifications:
- High School Diploma / GED
- Must be 18 years old or older
- 6+ months experience working in a call center environment
- Ability to operate the phone system, computer, and other
related business equipment
- Ability to work onsite at Western Reserve Hospital: rd St.,
Cuyahoga Falls, OH 44223
- Ability to work every other Friday 8:00am-4:30pm EST, Sat/Sun
4:00pm-12:00am EST with opportunities to pick up extra shifts.
Preferred Qualifications:
- 1+ years medical receptionist experience
- Medical Assistant experience Soft Skills:
- Excellent oral communication and interpersonal skills. At
UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer, and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. UnitedHealth Group is a drug -
free workplace. Candidates are required to pass a drug test before
beginning employment .
Keywords: Optum, Cuyahoga Falls , Part Time Customer Service Representative - Cuyahoga Falls, OH, Hospitality & Tourism , Cuyahoga Falls, Ohio
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